Logistics Freight
※ Free Returns Within 30 Days
※ Free Shipping On All Orders
※ Certification: UL / CE / SAA
※ Complimentary light bulbs （Dimmable bulbs）
※ Secure Payments
🎁13%OFF OVER $199 CODE:CT13
🎁16%OFF OVER $2999 CODE:CT16
🎁18%OFF OVER $4999 CODE:CT18
🎁20%OFF OVER $6999 CODE:CT20
Shopping: (Free shipping for all orders)
Most orders are shipped via express delivery to the United States and Canada, with a shipping time of 5-7 business days.
A small number of orders (oversized items) will be shipped via Mason Shipping. For more information, please refer to the "Shipping Policy."
Returns: (Returnable within 30 days)
Returns and exchanges can be made within 30 days of product delivery. For more information, please refer to the "Return Policy."
Warranty: (Free 3-year warranty)
For more information, please refer to the "Warranty Policy."
All light sources are included.
If you encounter any related issues, please "contact us" as soon as possible, and we will assist you promptly.
To ensure your satisfaction with the products you purchase from Luminexhome, we offer video inspections and a 30-day return and exchange policy.
Before shipment, we will provide you with a packaging video, showcasing the details of the lighting fixtures and packaging. If necessary, we will send the video via email.
For further details, please refer to our Return and Refund Policy.
Product Warranty: All our products come with a 3-year warranty (excluding bulbs). Rest assured, if any product issues arise during the warranty period, please contact us at support@luminexhome.com as soon as possible. Send us the product issues you encounter in the form of pictures or videos. Our customer service representative will reply within 12 hours and discuss the specific issues with you. If it is a part problem, we will mail (express shipping) new parts for replacement free of charge (we provide 5-6 additional spare parts in the packaging of all products). If there is poor product contact due to improper installation, our technical experts will also resolve your problem within 12 hours (we strongly recommend choosing professional lighting personnel for installation).
Note: Please understand that product issues caused by man-made damage or natural disasters are not covered under our warranty policy. We are happy to resolve customers’ problems because we highly value our customers' product experience.
Contact Number: +1(303)210-7904
Contact Email: support@luminexhome.com
Service Time: 24/7 Service
Introduction
We offer customization services because we have professional suppliers. If you can't find the chandelier you're looking for on our website, whether it’s related to size, color, or even style, feel free to reach out to us at support@luminexhome.com or check "About Us." We’re always here to help.
Customization Services
Customize Color & Size
If you find a chandelier design on our website that you like but need it in a different size or color, you can simply send us a message, and we will get back to you within 20 minutes. The message should include the following:
- The product you’re interested in – it’s best if you provide the SKU number or product link.
- The size and color you specify.
Customize Personalized Products
If you can’t find a chandelier design you like on our website but have a specific design in mind, we can also help. You just need to provide us with pictures or design drawings. Send us a message, and we’ll reply within 20 minutes. The message should include the following:
- Photos or drawings of the chandelier you want.
- The size, color, and material specifications.
Ready to customize a unique chandelier just for you?
Contact Us