1. Can I trust your company?
Yes, you can trust us. We are a registered company in the United States, and our commitment to integrity is unwavering. Customer satisfaction is our top priority, and we consider each valued customer as a lifelong friend. Rest assured, we will never betray your trust.
2. What is the quality of your products?
Our research and production base is located in the home of the most comprehensive and mature lighting industry supply chains globally. Most of the world's high-quality lighting products come from there, and we prioritize quality as the cornerstone of our existence.
3. Is my personal information safe when I provide it to you?
We only request the information necessary to complete your order and will never disclose your privacy, let alone use it for any illegal purposes.
4. Do I have to register as a member to shop on your website?
It's not mandatory, but registering as a member can help us provide you with better service and product recommendations.
5. Do I need to pay for shipping or any hidden fees?
No, all our products include the cost of door-to-door delivery to you, with no hidden fees.
6. Can I customize product sizes?
Certainly, if you find that the sizes listed in our products don't meet your requirements, please contact us, and we will customize them according to your preferences.
7. Can you produce items based on my own drawings?
Absolutely, you can provide your drawings, and after thorough communication with you, we will tailor the products according to your specifications.
8. What should I do if I receive my ordered light and find damaged accessories?
Some products come with fragile accessories. Usually, we package them carefully and provide some extra fragile components for your convenience. If you still encounter issues, please contact us promptly.
9. If I don't like the product when I receive it, can I return or exchange it? Yes, you can. We offer a 30-day return and exchange service. Please refer to our "Return Policy" for specific terms.
10. Do your products come with a warranty?
Yes, we provide a 3-year warranty service.
11. How do I install my light fixture?
Detailed installation instructions will be included with the light. If you are unable to install it yourself, we recommend hiring a professional installer.